Terms of service (also known as Service Agreements) are made for the purpose of providing supports under the Participant’s National Disability Insurance Scheme (NDIS) plan.

The parties agree that these terms of service are made in the context of the NDIS, which is a scheme that aims to:Support the independence and social and economic participation of people with disability, and enable people with a disability to exercise choice and control in the pursuit of their goals and the planning and delivery of their supports.

Parties

Terms of service apply between a participant of the National Disability Insurance Scheme (their guardian, and/or plan nominee), and A Plus Physiotherapy (the provider)

Service Provision

The Provider agrees to provide the Participant Allied Health and/or Support co-ordination services for the period stated in the Participant’s NDIS Plan.

Consent

When signing our NDIS Service Agreements, the participant or authorised representative grants consent for the provision of relevant services and for A Plus therapists to confidentially liaise with other key stakeholders, support workers and carers for the interest of the participant’s needs. Had a participant or their representative wish to revoke or change this consent in any way, they may do so in the service agreement, by email, phone or in writing.

Consent to Audio-Visual Recording Content

By signing your service agreement, you also consent to the use of your images for assessment and treatment application, liaising with stakeholders, which may include online platforms, such as social media. Verbal confirmation and consent will additionally be requested at the time.

I understand that I have the right to withdraw my consent at any time and have my images deleted or removed.

Responsibilities of the Provider

The provider agrees to:

• Review the provision of supports at least annually with the client;
• Provide all supports under this agreement as outlined in Clause 3, in a manner that is timely and meets the participant’s needs;
• Communicate clearly, openly, and honestly;
• Treat the Participant and any of the Participant’s representatives with courtesy and respect;
• Consult the Participant on decisions regarding how Supports are provided;
• Book a block of therapy sessions in advance at the end of the initial consultation to provide the client the most convenient times and increase the success of their treatment;
• Give the Participant information about managing any complaints or disagreements if required;
• Listen to the participant’s feedback and resolve problems quickly;
• Protect the Participant’s privacy and confidential information;
• Advise the Participant of any delays in the delivery of Supports;
• Provide Supports in a manner consistent with all relevant laws, including but not limited to the National Disability Insurance Scheme Act 2013 its associated rules and regulations as issued and amended from time to time, and the Australian Consumer Law; and
• Keep accurate records on the Supports provided to the Participant and periodically issue tax invoices of the Supports delivered to the Participant.

Responsibilities of the Participant/Participant’s parent or guardian

The participant agrees to:

• Inform A Plus Physiotherapy about how they wish the supports to be delivered to meet the client needs;
• Treat A Plus Physiotherapy workers with courtesy and respect;
• Talk to A Plus Physiotherapy if the client has any concerns about the supports being provided;
• Give A Plus Physiotherapy the required notice if the client cannot make a scheduled appointment, noting that if the notice is not provided, A Plus Physiotherapy’s cancellation policy will apply (see ‘Cancellation Policy’ below for more information);
• Give A Plus Physiotherapy the required notice if the client needs to end this Service Agreement (see ‘Terminating this Service Agreement’ below for more information); and
• Let A Plus Physiotherapy know immediately if the client NDIS plan is suspended or replaced by a new NDIS plan, or the client stops being a participant in the NDIS.

Plan for State of Emergency

As a requirement of our NDIS Registration, we need to indicate that we have a plan to continue to offer services to our participants in the instance where a State of Emergency has been declared. All participants will be offered telehealth services in the event that face to face appointments are not possible.

Schedule Of Supports

The supports and their prices are discussed and agreed at initial assessment with the therapist directly. These budgets can be progressed and updated as the plan progresses between the participant and provider. All prices are GST inclusive and include the cost of providing supports.

The prices per hour are as follows for each State. New South Wales, Queensland and Victoria NDIS rates
Physiotherapy – $193.99/hr

*All prices are subject to change pending annual review of the NDIS price guide as of July 1st each financial year. Prices will be indexed accordingly.

Travel Charges

Travel costs will be aligned with the NDIS Pricing Arrangements and Price Limits. Therapists will outline the specific costs at the time of assessment. Further information can be found on the NDIS website.

Additional expenses (i.e. things that are not included as part of the Participant’s NDIS supports) are the responsibility of the Participant or the participant’s representative and are not included in the cost of the supports. Examples of these include entrance fees, event tickets, meals, etc.

Cancellation Policy

At A Plus Physiotherapy we value consistent and high quality intervention. If you need to cancel an appointment it is recommended it occur 24hrs before your appointment to avoid a cancellation fee. If you contact A Plus Physiotherapy after 24hrs before your appointment or on the day of your appointment there will be a cancellation fee of 100% charged to your account and payment due at your next appointment

Payments

The provider will seek payment for their provision of supports after the participant confirms satisfactory delivery.

Payments are applied depending on how the plan categories are managed, being either one, or a combination of the below:

1. If the funding for any of the supports provided under this service agreement is managed by the participant. The participant has chosen to self-manage the funding for NDIS supports provided under this Service Agreement. After providing those supports, the provider will send the participant an invoice for those supports for the participant to pay. The participant will pay the invoice by cash/cheque/eftpos within a reasonable time period (2 days).

AND/OR

2. (If the funding for any of the supports provided under this service agreement is managed by a plan nominee). The participant’s nominee manages the funding for supports provided under this service agreement. After providing those supports, the provider will send the participant’s nominee an invoice for those supports for the participant’s nominee to pay. The participant’s nominee will pay the invoice by cash/cheque/eft within a reasonable time period (7 days).

AND/OR

3.(if the funding for any of the supports provided under this service agreement is managed by the National Disability Insurance agency). The participant has nominated the NDIA to manage the funding for supports, the provider will claim payment for those supports from the NDIA.

AND/OR

4.(if the funding for any of the supports provided under this Service agreement is managed by a registered plan management provider. The participant has nominated the plan management provider and is required to provide the details to A plus physiotherapy at time of booking. After providing those supports, the provider will claim payment for those supports from the plan management provider (14 days).

Declined Funds

Should funds be declined due to exhausted funds or expired plans, the participant acknowledges they are liable for payment of the services rendered. The provider often does not have visibility over the allocation or usage of funds to manage budgets.

Payment terms will be 7 days after issuing the invoice (for plan managed clients only). Self managed payment terms is 2 days after receiving the service.

Changes to our Terms of Service

Parties must inform other parties of any intent to modify this agreement within 14 days. Any changes to this Service Agreement, including Support provisions, must be in writing, signed, and dated by the Parties. Amendments not executed under the formalities in this clause will be considered null and void.

Ending Services

Should either party wish to end their service delivery, they must give 30 days notice. If either party seriously breaches these terms of service, the requirement of notice will be waived.

Feedback, complaints and disputes

If the Participant and/or the Plan Nominee wishes to provide feedback, complaints or suggestions for improvements, they can contact A plus physiotherapy via;

Phone: 0401509975 or
Email: admin@aplusphysiotherapy.com

If the Participant is not satisfied with their response from A Plus Physiotherapy, the Participant can contact the National Disability Insurance Agency by calling 1800 800 110, visiting one of their offices in person, or visiting ndis.gov.au for further information.