Please read the following carefully: You acknowledge your understanding of our disclaimer when you use the A Plus Physiotherapy website or any of our associated websites or webpages.

Phone calls and email to the clinic

Please be advised that any phone calls or emails to the clinic may be recorded for training and verification purposes, and to ensure you receive the full service you deserve. Never will this information be shared with a third party.

Provision of educational information

The information on this website should not be relied upon as a medical consultation and is not designed to replace independent professional advice.

While we exercise all care to ensure the accuracy of the material contained on this website and associated sites, the information on the site is made available on the basis that A Plus Physiotherapy is not providing professional advice on any particular health issue or other matter which should be considered a substitute for independent professional advice.

None of the content on this site or associated sites is intended to be used as medical advice. The information is not intended to be used to diagnose, treat, cure or prevent any disease, nor should it be used for therapeutic purposes or as a substitute for receiving your own health professional’s advice.

As such A Plus Physiotherapy does not accept any liability for any loss, damage, or injury incurred by use of or reliance on the information provided on this website or any of the other associated websites or webpages.

Quality of educational information

At A Plus Physiotherapy, we make every effort to ensure the quality of the information available on this website and make the necessary updates to any information regularly when we become aware of the need for such an update. However we ask before relying on the information on this or any of our associated sites all users should carefully evaluate the accuracy, currency, completeness and relevance for their purposes of any information given and we further suggest individuals should obtain any appropriate professional advice relevant to their particular circumstances.

The material contained on this and associated websites may include the views or recommendations of third parties and as such does not necessarily reflect the views of A Plus Physiotherapy or indicate a commitment to a particular course of action.

A Plus Physiotherapy neither guarantees or assumes legal liability or responsibility for the accuracy, currency, completeness or interpretation of the information contained on this or any of our associated sites.

Security of the A Plus Physiotherapy Website

Every effort is made to ensure that this and any associated websites and webpages are secure. However, users should be aware that the World Wide Web is an insecure public network. Giving rise to a potential risk that a user’s transactions are being viewed, intercepted or modified by third parties or that files which the user downloads may contain computer viruses or other defects.

A Plus Physiotherapy and associated parties accept no liability for any interference with or damage to a user’s computer system, software or data occurring in connection with this website or associated websites or webpages. Users are encouraged to take appropriate and adequate precautions to ensure that whatever is selected from this website is free of viruses or other contamination that may interfere with or damage the user’s computer system, software or data.

LINKS TO EXTERNAL WEBSITES

This website contains links to other websites external to A Plus Physiotherapy. Although A Plus Physiotherapy takes reasonable care in selecting any linking websites we accept no responsibility for material contained in a website that is linked to this or other sites associated with A Plus Physiotherapy. These external sites are created and maintained by other public and private organisations. We do not control or guarantee the accuracy, relevance, timeliness, or completeness of this outside information. It is the responsibility of the user of any of our sites or any of the externally linked websites to make their own decisions about the accuracy, currency, reliability, completeness, relevance and correctness of information contained in such linked external websites.

A Plus Physiotherapy provides links to external websites for the user’s convenience and these links do not constitute an endorsement or a recommendation of any third party products or services offered by virtue of any information, material or content linked from or to this site. We note users of links provided by this site are responsible for being aware of which organisation is hosting the site they visit.

Views or recommendations provided in linked websites may include the views or recommendations of third parties that do not necessarily reflect those of A Plus Physiotherapy.

PRIVACY POLICY

YOUR PRIVACY

Most private sector organizations in Australia must, by law, comply with the Privacy Act 1988 (Cth). We will comply with all laws, relating to the Australian Privacy Principles (“APPs”).

A Plus Physiotherapy Pty Ltd ABN 76 945 067 369 (“us”, “we”, or “our”) recognises the importance of your privacy and respects your right to control how your personal information is collected and used. At A Plus Physiotherapy, accessible online from https://www.aplusphysiotherapy.com, we are committed to protecting your privacy as a customer and an online visitor to our website. We use the information we collect about you to maximize the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) (Privacy Act) and describes the way that we may collect, hold and disclose personal information. Please read our privacy policy below carefully.

In this policy “Personal Information” means any information that may identify you, or by which your identity might be reasonably determined. The information you provide us may include, amongst other things, your name, address, email address, and phone number.

“Sensitive Information” means any information about an individual’s racial or ethnic origin, political opinions, memberships of a political organisation, religious belief or affiliation, philosophical belief, membership of a professional or trade association, membership of a trade union, sexual preference or practices, criminal record or health information.

INFORMATION WE COLLECT FROM YOU

In the course of your visits to our website or use of our products and services, we may obtain personal information about you: name, company name, email address, telephone number, home and billing address, geographic location, IP address, survey responses, support queries, blog comments and social media handles, and other such personal information as may be required to provide our services (together ‘Personal Data’).

We may also collect Sensitive Information about you, such as medical reports, referrals, medication, health history and other important health information where you consent, and such information is reasonably necessary to provide our services to you.

We automatically collect through our Site and Services, information that is often not personally identifiable, such as the website from which visitors came to our Site, IP address, browser type and other information relating to the device through which they access the Site. We may combine this information with the Personal Information we have collected about patients.

HOW WE USE YOUR INFORMATION

Personal information collected by us will generally only be used and disclosed for the purpose it was collected. This includes maintaining your account and

contact details, providing you with our products and services and processing payments. We may disclose your personal information to third parties or contractors who are integral to the provision of our services and business operations.

We may from time to time use personal information for another purpose where it would be reasonably expected by you or if permitted by the Privacy Act, including to discharge our professional obligations, effectuate or enforce a transaction, procuring advice from legal and accounting firms, auditors and other consultants.

We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.

We may provide health Information to other medical service providers, such as your general practitioner or specialist medical practitioners. We will only supply this information with your consent, or in circumstances where it is required for the delivery of health services, such as referral to another health service provider, billing and liaising with government offices regarding Medicare entitlements and payments, where it is necessary to prevent or lessen a serious threat to a patient’s life, health or safety, or other reason as permitted by law.

We will not disclose, sell, share or trade your Personal Information to any third parties unless we first receive your consent.

Marketing communications are only sent to you if you have requested or subscribed to them or are an existing customer. You can opt out of our marketing communications at any time by unsubscribing or emailing us and your request will be actioned immediately.

Any information you choose to make publicly available, such as blog comments and testimonials on our website, will be available for others to see.

If you subsequently remove this information, copies may remain viewable in cached and archived pages on other websites or if others have copied or saved the information.

Access to your information

You can access and/or correct information we hold about you at any time by contacting us at 0401509975. We encourage you to contact us to keep your Personal Information up to date.

We will respond to your request for access or correction of Personal Information within a reasonable time. We reserve the right to charge an administration fee to cover the costs of responding to your request, for example, where Personal Information is held in off-site storage.

If required by law or where the information may relate to existing or anticipated legal proceedings, we may deny your request for access to your information. We will respond to your request, setting out the reasons for our refusal in writing.

STORAGE AND SECURITY OF YOUR INFORMATION

We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on secure servers from unauthorized use or access.

We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

To enable us to deliver our services, we may transfer information that we collect about you, including Personal Data, across borders for storage and processing in countries

other than Australia. If your Personal Data is transferred and processed outside Australia, it will only be transferred to countries that have adequate privacy protections.

We will take reasonable steps to protect your Personal and Sensitive Information from misuse, loss, unauthorised access and modification or disclosure. We use commercially reasonable physical, technical and administrative measures to protect Information that we hold, including, where appropriate, password protection, encryption, and SSL to protect our Site.

If we no longer require the use of your Personal information, we will take reasonable steps to destroy or permanently de-identify it. Health records will be destroyed in accordance with our professional obligations.

Despite taking appropriate measure to protect Personal and Sensitive information used and collected by us, please be aware that no data security measures can guarantee 100% security all of the time. We cannot guarantee the security of any information transmitted to us via the internet and such transmission is at your risk.

You are solely responsible for the maintaining the secrecy of any passwords and other account information pertaining to our Platform, apps or services.

In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.

COOKIES AND PIXELS

Our Cookie Policy explains what cookies are, how we use cookies, how third-party partners may use cookies on our Websites and your choices regarding cookies.

General information about visits to our Websites is collected by our computer servers, with small files“cookies” that our Websites transfers to your computer’s hard drive through your Web browser (if you allow the delivery of “cookies”). The “cookies” are used to follow the pattern of movements of users

by letting us know which pages on our Websites are visited, in what order and how often and the previous website visited and also to process the items you select if you are making purchases from our Websites. The anonymous non-personal information that we collect and analyse is not personal information as described in the Privacy Act.

WHY DO WE USE “COOKIES” AND OTHER WEB USE  TRACKING TECHNOLOGIES?

1. When you access our Website, small files containing a unique identification (ID) number may be downloaded by your web browser and stored in the cache of your computer. The purpose of sending these files with a unique ID number is so that our Website can recognise your computer when you next visit our Website. The “cookies” that are shared with your computer can’t be used to discover any personal information such as your name, address or email address they merely identify your computer to our Websites when you visit us.

2. We can also log the internet protocol address (IP address) of visitors to our Website so that we can work out the countries in which the computers are located.

3. We collect information using “cookies” and other tracking technologies for the following reasons:

   1. To help us monitor the performance of our Website so that we can improve the operation of the Website and the services we offer;

   2. To provide personalised services to each user of our Website to make their navigation through our Website easier and more rewarding to the user;

   3. To sell advertising on the Website in order to meet some of the costs of operating the Website and improve the content on the Website;

   4. When we have permission from the user, to market the services we provide by sending emails that are personalised to what we understand are the interests of the user.

   5. Collect information including technical information such as your computer’s IP address and your browser type, any information about your visit such as the products you viewed or searched for, the country you are in, what you clicked on and what links you visited to get to or from our site. If we identify you with this information, any use or disclosure of that information will be in accordance with this Privacy Policy.

4. Even if you have given us permission to send you emails, you can, at any time, decide not to receive further emails and will be able to “unsubscribe” from that service.

5. In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Website, deliver advertisements on and through the Website, and so on.

6. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Adwords and Facebook Adverts. These ads may appear on this website or other websites you visit. We may combine this data with the Personal Information we have collected from patients.

WHAT ARE YOUR CHOICES REGARDING COOKIES?

If you are unhappy about having a cookie sent to you, you can set your browser to refuse cookies or choose to have your computer warn you each time a cookie is being sent. However, if you turn your cookies off, some of our services may not function properly.

SHARING YOUR INFORMATION WITH THIRD PARTIES

We do not and will not sell or deal in Personal Data or any customer information.

Your Personal Data details are only disclosed to third party suppliers when it is required by law, for goods or services which you have purchased, for payment processing or to protect our copyright, trademarks and other legal rights. To the extent that we do share your Personal Data with a service provider, we would only do so if that party has agreed to comply with our privacy standards as described in this privacy policy and in

accordance with applicable law. Our contracts with third parties prohibit them from using any of your Personal Data for any purpose other than that for which it was shared.

DISCLOSURE OF YOUR INFORMATION

We may from time to time need to disclose certain information, which may include your Personal Data, to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. Also, we may use your Personal Data to protect the rights, property or safety of aplusphysiotherapy.com.au, our customers or third parties.

If there is a change of control in one of our businesses (whether by merger, sale, transfer of assets or otherwise) customer information, which may include your Personal Data, could be transferred to a purchaser under a confidentiality agreement. We would only disclose your Personal Data in good faith and where required by any of the above circumstances.

LINKS TO OTHER WEBSITES

This website may contain links to other websites. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. This privacy policy applies solely to information collected by this website. We are not responsible for the information practices of such third-party websites.

CONSENT TO INTERNATIONAL TRANSFER

We may transfer your Personal or Sensitive Information to organisations in other countries. Recipients may include our related entities or employees, external service providers such as administration providers or information technology providers such as cloud storage and data processing. We only transfer information where we reasonably believe that the recipient is legally

or contractually bound to principles that are substantially similar to the Australian Privacy Principles.

CAREER APPLICATIONS

Employment applications and resumes collected by us are securely stored and only used for the purpose for which they were collected.

MARKETING EMAILS

We may send you direct marketing emails and information about products and services that we consider may be of interest to you. These communications will only be sent via email and in accordance with applicable marketing laws, such as the Spam Act 2004 (Cth) as you consented to upon registering for our Services. If, at any time, you would like to stop receiving these promotional emails, you may follow the opt-out instructions contained in any such email. Please note that it may take up to 12 business days for us to process opt-out requests. If you opt-out of receiving emails or promotions from us, we still may send you email about your account, your account or any Services you have requested or received from us, or for other customer service purposes. We do not provide your Information to other organizations for the purposes of direct marketing.

If you receive communications from us that you believe have been sent to you other than in accordance with this Privacy Policy, or in breach of any law, please contact us using the details provided below.

Patient Consent Policy for Social Media

At A Plus Physiotherapy, we are committed to protecting the privacy and confidentiality of our patients in accordance with the Australian Health Act. As part of our efforts to promote our services and educate our community about the benefits of physiotherapy, we may use photographs and testimonials of our patients on our website and social media platforms.

To obtain consent for the use of patient images on social media, we have implemented the following policy:

1. Patients will be informed about the potential use of their images on social media during the initial consultation and that written consent is required in accordance with the Australian Health Act.

2. We will obtain written consent from patients through the use of a specific patient consent form at time of, although, this may be included as part of our service agreements.

3. Patients have the right to withdraw their consent at any time by contacting us in writing. We will promptly remove any images for which consent has been withdrawn.

4. We will ensure that all patient images are used in compliance with relevant privacy laws and regulations and in the patient’s best interest.

5. We will only use images that are appropriate and respectful, and that do not reveal any personal information that could identify the patient, such as their full name or address.

6. We will keep a record of all consents obtained and will review them periodically to ensure their continued validity.

7. We will always act in accordance with the patient’s best interest and will not post any image without their consent.

8. Our therapists are responsible for informing patients about the potential use of their images on social media during the initial consultation, obtaining written consent through the use of the specific patient consent form, ensuring that the consent form is completed accurately and that all necessary information is provided to the patient, and contact the marketing department if they have any questions about the use of patient images on social media or if patients have any questions or concerns about the policy.

9. As legislation changes frequently, we will remain vigilant and update our policies and procedures accordingly to ensure compliance with the Australian Health Act 

10. If you wish to withdraw your consent at any time, you may do so. 
11. If you wish for any image to be taken down, please contact aplusphysiotherapy@hotmail.com, or speak to your therapist and we will promptly do so.

We appreciate your trust in us and we are committed to maintaining the privacy and confidentiality of our patients. If you have any questions or concerns regarding this policy, please do not hesitate to contact us.

CHANGES TO THIS POLICY

We may change this Privacy Policy from time to time. Any updated versions of this Privacy Policy will be posted on our Site – you should check periodically to review our current Privacy Policy, which is effective as of the effective date listed below. Your continued use of any of our Site and Services constitutes your acceptance and understanding of the Privacy Policy as in effect at the time of your use. If we make any changes to this Privacy Policy that materially affect our practices with regard to the Personal Information we have previously collected from you, we will endeavour to provide you with notice in advance of such change by highlighting the change on the Site, or where practical, by emailing patients. This policy is current as of  29/04/2024.

COMPLAINTS AND ENQUIRIES

If you have any questions or concerns at any time about our privacy policy, the use of your Personal Data, please contact us at admin@aplusphysiotherapy.com and we will respond within 48 hours.

T&C’s

These terms of service are available to clients on the clinic website and should be understood by all staff, both administratively and therapeutically.

1. Pricing

All prices are in Australian Dollars and are subject to change without notice. Prices are available by contacting A plus physiotherapy. From time to time, there may be discounts that certain individuals are privy to, including, but not limited to Pensioners, Low Income Card Holders and Community Partners.

2. Goods and Services Tax (GST)

GST is applied to relevant services and products and will be included in the quoted fee for service of product. Most health care services are GST exempt, except in certain circumstances, whereby the service is not for the rehabilitation of an injury. Goods supplied with your rehabilitation may be GST exempt under certain conditions. Please contact us if you require any confirmation.

3. Consent

By attending your appointment at a A plus physiotherapy, or in home, you are providing implied consent to the assessment of your condition. Your therapist will seek further consent to commence treatment

4. Personal Information Handling

A plus physiotherapy collects details for a number of reasons, including, but not limited to treatment diagnosis and treatment, marketing, personal communication and account management. By attending A plus physiotherapy and providing these details, you give consent to A plus physiotherapy to use them in a respectful manner, under the Australian privacy principles, Spam act and Privacy Act.

5. Privacy

A link to A Plus Physiotherapy’s privacy and confidentiality guidelines are available HERE.

6. Communication

From time to time, A plus physiotherapy will use your details to be in contact with you for appointment reminders, update emails or letters, marketing emails, newsletters or general interest pieces. Each of our communication avenues gives you the ability to unsubscribe, alternatively, you can contact A plus physiotherapy to be taken off the contact register. Whilst we adhere to the Spam Act, and we try as best as reasonably possible to comply with your requests. If you have any issues, please contact admin@aplusphysiotherapy.com

7. Accounts

A plus physiotherapy does not hold personal accounts. All private accounts are payable at the time of consultation. Only in extreme situations may A plus physiotherapy grant a private account, and it is at the discretion of the Manager of the clinic. Approved Third Party Payable accounts may be commenced under appropriate conditions. These include but are not limited to; approved Workers Compensation Claims, approved Motor Vehicle Accident Claims, approved and current NDIS plan, approved and appropriately referred DVA Gold card holders.

8. Payment
Payment is to be made at time of consultation. A Plus physiotherapy accepts various forms of payment, including cash, credit card and private insurance card from approved insurers. A plus physiotherapy reserve the right to charge a credit card fee.

9. Cancellation and Late Appointments

All appointments that are requiring a reschedule or cancellation should be done so 6 hrs in advance. A Plus Physiotherapy reserves the right to charge a cancellation fee of no more than the cost of the appointment. If you are running late for an appointment, depending on therapist availability, you may be only able to receive the outstanding time of your appointment for treatment.

For NDIS based appointments, the participant must give 24 hours notice if they cannot attend a scheduled appointment. If the participant fails to give 1 days notice the scheduled appointment will be billed from the supports on the participant’s NDIS plan.

10. Complaints

All clients have various avenues to make formal and informal complaints. Please contact admin@aplusphysiotherapy.com, or hand in a hand-written letter of complaint. All complaints will be handled promptly and you will be notified of the process and outcome.

11. Title to Goods

Goods purchased at A Plus physiotherapy clinics or online will only be transferred to the client once full payment has been made.

12. Availability of Products

A plus physiotherapy is not a storage house of rehabilitation products, and cannot guarantee that all products are in stock. The usual time frame for delivery through our approved suppliers is 24-48hrs, however with certain products, it can take longer to source. Ordering of products may only be made with a deposit paid at time of ordering.

13. Return of Goods

Had a product be unwanted and is unused, the product may be returned to the A Plus Physiotherapy clinic it was purchased from, within 7 days and as long as it is in its original packaging. Following the 7 days, it is at the discretion of the third-party supply as to whether or not the refund may occur. Clients will pay any associated shipping costs to return the product to the supplier.

14. Damaged or Defective Goods

If any goods are damaged or defective, and not through normal wear and tear, A Plus physiotherapy will make a judgement on the goods and replace them at no cost to the client.

15. Warranty on Goods

All manufacturers warranties will be upheld by A Plus physiotherapy. Warranties cover parts and materials covered in the manufacture of the goods, they do not apply from improper use or operator error. Maintenance should be carried out regularly to ensure warranties remain valid.

16. Guarantee

A Plus physiotherapy makes no guarantee of effect of treatment. All therapists are appropriately trained in their field and will make every attempt to assist in the rehabilitation of injury, in the treatment of pain, or in the coordination of health care. In the event that the outcome is not to plan, the client agrees that service has still been given, and no refund should apply.

17. NDIS

Under the NDIS, A plus physiotherapy abides by a certain set of regulations and service agreement standards that are separate to these terms of service. NDIS service agreement standards can be found on our website.